Commission taken from your own regulars
Customers who already love your food still order through delivery apps, and every order is charged a commission.
Food & Beverage
Take food & beverage orders on WhatsApp, without app commission
Regular customers order straight from your outlet's WhatsApp: choose the menu, pay with QRIS, get it delivered. Delivery-app commission no longer cuts into every order.
This page describes how Dicommerce is typically implemented in this industry. It is not data from a specific client.
The problem
Sound familiar?
Chat orders often go wrong
Menu items, "not spicy" notes, addresses, and transfer receipts are recorded by hand. One mistake and the customer is disappointed.
Promotions miss your regulars
You do not know who orders regularly. New menu items and promos go on Instagram stories and hope someone sees them.
Comparison
Before and after Dicommerce
- Before: Regulars order through delivery apps, commission deductedWith Dicommerce: Regulars order directly on your outlet's WhatsApp
- Before: Admins write down orders and check transfer receipts by handWith Dicommerce: Menu items, notes, and payments are recorded automatically
- Before: Payment confirmation means checking bank statementsWith Dicommerce: QRIS and virtual account payments are confirmed automatically
- Before: Promotions only posted on Instagram storiesWith Dicommerce: Promotions sent straight to past customers' WhatsApp
How it works
How it works on WhatsApp
Orders arrive complete and paid, so your outlet just cooks and ships.
- Step 1
Customer chats
The customer messages your outlet's WhatsApp from Instagram, Google Maps, or a sticker on the packaging.
- Step 2
Chooses the menu
Menu items, add-ons, and notes are chosen right in the chat.
- Step 3
Pays
QRIS, virtual account, or e-wallet, confirmed instantly.
- Step 4
Order prepared
The order lands in the outlet dashboard with full menu details and notes.
- Step 5
Delivered
The order goes out with an instant courier such as Grab, and its status is sent to the customer chat.
Features
What you get
The full menu inside the chat
Menu items, variants, and add-ons appear in the chat. Sold-out items cannot be ordered.
No more checking transfer receipts
QRIS, virtual account, and e-wallet payments are confirmed automatically through the payment gateway.
Orders delivered right away
Connected to instant couriers such as Grab for deliveries from your outlet.
Customers come back
Send new menu items and promotions to past customers through the official WhatsApp Business API.
Dicommerce is a fit if...
- You run a restaurant, cafe, catering service, or F&B brand
- You have customers who order again every week
- Many orders already come in via WhatsApp or DM
- Delivery-app commission weighs on your margins
If two or more of these sound familiar, Dicommerce is very likely a good fit for your business. A consultation helps confirm it.
Book a ConsultationMeasurement
We measure the results together
From go-live, we track these numbers with your team so the impact of your WhatsApp channel versus marketplaces is clear.
- Share of direct orders
- How many orders come through WhatsApp versus delivery apps.
- Commission avoided
- Estimated commission not deducted on direct orders.
- Order frequency
- How often regular customers reorder each month.
- Order processing time
- Time from payment until the order is ready to ship.
Frequently asked questions
Other industries
Solutions for other industries
Grow the business, not the fees.
Ready to take direct orders without app commission?
Tell us how you sell today. In a consultation, our team will show you the Dicommerce flow that fits your business best.
Book a Consultation