WhatsApp Commerce for retail businesses

Grow the Business, Not the Fees.

Sell directly to customers on WhatsApp, without marketplace fees.

Customers choose products, pay, and get their tracking number right in your store's WhatsApp chat. Behind the scenes, orders, stock, and payments are recorded automatically. You pay a fixed subscription, not a percentage of revenue.

Book a ConsultationSee how it works
  • Official Meta WhatsApp Business API
  • Fixed fee, no per-transaction cut
  • Implementation guided by our team

The problem

Revenue grows, margins stay thin

Marketplaces are great for reaching new buyers. But as your business grows, the rules still belong to the platform, not to you.

Fees grow with your revenue

Admin, service, and promotion fees are deducted from every transaction. The more you sell, the more you pay the platform.

Customers aren't yours

Buyer data and history live on the platform, making it hard to reach loyal customers for repeat orders or special offers.

Your sales flow can't be customized

Segment pricing, bundles, B2B sales, or internal approval steps all have to fit the marketplace feature set.

Dicommerce vs marketplace

A marketplace alternative for direct sales

Dicommerce doesn't have to replace your marketplace. It gives you a second channel you fully control, for customers who already know your brand.

  • Pricing model
    Marketplace: Percentage per transaction
    Dicommerce: Fixed subscription
  • Customer data
    Marketplace: Owned by the platform
    Dicommerce: Owned by your brand
  • Brand experience
    Marketplace: Competing on the same page as rivals
    Dicommerce: 1-on-1 conversations under your brand
  • Ordering flow
    Marketplace: Follows platform rules
    Dicommerce: Fits your business process
  • Pricing & promos
    Marketplace: Tied to platform programs
    Dicommerce: Set your own per customer segment
  • System integration
    Marketplace: Limited
    Dicommerce: Integrates with POS, accounting, WMS, and other systems as needed

How it works

The entire purchase happens on WhatsApp

Customers don't need to download an app or create an account. Your team manages everything from one dashboard.

  1. 01

    Customer chats

    The customer messages your brand's official WhatsApp number.

  2. 02

    Browse catalog

    Products, variants, and stock appear right in the chat.

  3. 03

    Checkout

    Cart and shipping costs are calculated automatically.

  4. 04

    Pay

    QRIS, virtual account, e-wallet, or credit card.

  5. 05

    Ship

    Orders land in the dashboard and go straight to the courier.

  6. 06

    Repeat order

    Reminders and personal offers for the next purchase.

Integrations

Payments, shipping, and connected systems

Customers pay with the methods they already use, orders ship with your chosen couriers, and data flows into your systems.

  • MidtransPayment gateway
  • QRISQR payment
  • GoPayE-wallet
  • ShopeePayE-wallet
  • BCA Virtual AccountVirtual account
  • Mandiri Virtual AccountVirtual account
  • BNI Virtual AccountVirtual account
  • BRI Virtual AccountVirtual account
  • Visa / MastercardCard
  • WhatsApp Business APIChannel
  • JNECourier
  • GrabCourier
  • POS systemvia API
  • Accounting softwarevia API
  • Warehouse Management System (WMS)As needed
  • Third-party systemsAs needed
  • DiChat CS InboxChannel

Getting started

We set it up, your team just sells

Dicommerce implementation is done together with our team, from day one until your first order comes in.

  1. 1

    Consultation & flow audit

    We review your sales channels, transaction volume, and the systems you use today.

  2. 2

    Solution & integration design

    We design your WhatsApp shopping flow, catalog, payments, and required integrations.

  3. 3

    Go-live & support

    Your WhatsApp Business API account is verified by Meta, your team is trained, and we monitor performance.

Pricing is tailored to your scale and integration needs. What stays the same: a fixed subscription, with no percentage taken from each transaction.

By industry

See it in businesses like yours

Example WhatsApp commerce flows for different kinds of retail businesses.

Beauty & Skincare

Product recommendations, checkout, and repeat-order reminders on WhatsApp.

See the solution

Food & Beverage

Direct orders without delivery-app commissions.

See the solution

Fashion

New collections, size-level stock, and shipping from chat.

See the solution

Distribution & B2B

Tier-based reseller pricing and wholesale orders on WhatsApp.

See the solution

Ecosystem

Dicommerce runs on DiChat

Two products, one ecosystem. Dicommerce handles transactions, while DiChat provides the official WhatsApp Business API infrastructure for conversations and customer service teams.

Dicommerce

Transaction engine for catalog, cart, payments, stock, and shipping on WhatsApp.

Explore Dicommerce

DiChat (WhatsApp Business API)

Official Meta WhatsApp infrastructure for broadcasts, chatbots, and multi-agent routing.

Explore DiChat

Frequently asked questions

Grow the business, not the fees.

Ready to own your sales channel?

Tell us about your business. Our team will map out the WhatsApp sales flow that fits your brand best.

Book a Consultation